Frequently Asked Questions
Clear answers about programs, costs, enrollment, volunteering, and how to connect with the R.E.A.C.H. team.
Introduction
This FAQ page provides clear answers to the questions most often asked about R.E.A.C.H.—Real Educational Answers for Community Hope. Whether you are seeking help, looking to volunteer, or considering a donation, this guide explains how our programs operate, what services cost, and how to connect with staff.
General Information
What is R.E.A.C.H.?
R.E.A.C.H. is a nonprofit organization serving residents of Luzerne County. We offer education, job training, mental health services, addiction recovery assistance, and community outreach programs such as clothing drives and resource fairs. Our mission is to provide real educational answers for community hope by delivering practical tools that empower people to achieve stability and independence.
Where is R.E.A.C.H. located?
Our main office is located at [Insert Address], with satellite service sites across Luzerne County. Some programs are available virtually through secure online platforms.
Who can use R.E.A.C.H. services?
Most programs are open to all residents of Luzerne County regardless of income, gender, age, or immigration status. Certain services—such as youth programs or inpatient placement—may have specific eligibility requirements. Staff will guide you through any necessary documentation.
What makes R.E.A.C.H. different from other service agencies?
R.E.A.C.H. integrates education, mental health, addiction recovery, and job training under one roof. Participants can access multiple services through a single intake process, ensuring coordinated support instead of fragmented assistance.
Accessing Services
How do I enroll in a program?
Call 570-730-6081, email info@letsreachtogether.org, or visit our Contact Page to schedule an intake. Walk-ins welcome during business hours.
Is there a cost to participate?
Most services are free of charge thanks to grants, donations, and public funding. Some specialized classes or certifications may have material fees, but scholarships or sliding-scale options are typically available.
Do I need a referral?
No. Self-referrals are accepted for all programs. Healthcare providers, schools, or social workers may also refer clients directly.
What documents should I bring?
- Photo ID if available.
- Transcripts or employment history (helpful for education/job training).
- Counseling/recovery: only basic contact info required.
Are classes offered online?
Yes. Many courses are hybrid or fully online to accommodate work and family schedules.
Do you help with barriers like childcare or transport?
Where available, we offer transportation assistance and limited on-site childcare for select programs. Ask during intake.
Education & Job Training
What educational services do you offer?
GED preparation, adult literacy, ESL, digital literacy training, and family learning workshops.
How long does it take to earn a GED?
Varies by starting level and study time; many complete within 3–6 months.
What job training tracks are available?
Healthcare support, skilled trades, technology, hospitality, and entrepreneurship—plus new tracks aligned with employer demand.
Do graduates receive certifications? Will you help me find a job?
Many tracks lead to credentials (e.g., CNA, OSHA, IT fundamentals). Our workforce team assists with resumes, interviews, and direct referrals to hiring partners.
Mental Health & Addiction Services
What mental health services are provided?
Individual counseling, group therapy, crisis intervention, and referrals. Licensed therapists use evidence-based methods (CBT, trauma-informed care).
Is counseling confidential?
Yes. We follow HIPAA and Pennsylvania privacy regulations. Information is never shared without written consent except in cases of imminent risk of harm.
How do addiction recovery placements work?
Assessment and coordinated referrals to appropriate outpatient or inpatient programs. We also provide naloxone (Narcan) and overdose-prevention training.
What if I need emergency help now?
Immediate danger: call 911. Luzerne County Crisis Line: 570-829-1341. National Suicide & Crisis Lifeline: 988 (call/text).
Community Outreach
What are Clothes Drives & how can I donate?
Seasonal drives distribute free garments. Bins across the county accept clean, gently used clothing. See the Clothes Drives page for locations and schedules.
What is the Learning Hub?
An online resource center with downloadable guides, educational videos, and self-paced tools.
Do you provide food or housing assistance?
We connect clients with partner agencies via 211 NEPA.
Volunteering & Partnerships
How can I volunteer? Do I need special training?
Complete the form on the Volunteer page or call 570-730-6081. Most roles require a brief orientation; youth-facing/peer roles may need background checks and extra training.
Can businesses partner with R.E.A.C.H.?
Yes—host drives, provide internships, sponsor events, or fund programs. See Partner With Us.
Donations & Financial Questions
Is my donation tax-deductible?
Yes. R.E.A.C.H. is a registered 501(c)(3). Receipts provided for all contributions.
What payment methods are accepted?
Online via credit card, ACH, or PayPal. Checks can be mailed to [Insert Office Address].
Can I designate my donation? How is it used?
Yes—you can specify a program. Approximately [XX%] goes directly to programs/services. See the Accountability page for reports and IRS Form 990.
Policies & Privacy
How is my personal information protected?
We follow strict data privacy protocols and use encrypted systems for online transactions. See our Privacy Policy.
Do you have a non-discrimination policy?
Yes. We do not discriminate based on any protected status. Read our Non-Discrimination Policy.
Events & Communications
Where can I find upcoming events?
Visit the Events page for a calendar of workshops, resource fairs, and special programs.
How can I stay informed?
Subscribe to our email newsletter (site footer or Get Involved) and follow us on Facebook, Instagram, and LinkedIn.
Media & press inquiries?
Email info@letsreachtogether.org.
Emergencies & Crisis Resources
What if I have a mental health or addiction emergency outside business hours?
Immediate danger: call 911.
Luzerne County Crisis Line: 570-829-1341.
National Suicide & Crisis Lifeline: 988 (call/text).
Does R.E.A.C.H. provide on-call staff after hours?
We close after business hours, but partner with 24/7 crisis lines and mobile response teams to ensure continuous coverage.
Tips for First-Time Visitors
How should I prepare for my first appointment or class?
Arrive 15 minutes early and bring any relevant documents (ID, school records, medical info if applicable). Staff will explain next steps and answer questions.
Can I bring children to appointments?
Yes, but childcare is recommended if possible to help you focus on intake. If childcare is a barrier, let us know—limited on-site options may be available.
Contact Information
Phone
570-730-6081
Address & Form
[Insert current Luzerne County office address]
Contact Page