Introduction
Life’s challenges can feel overwhelming—but help is always within reach. The Get Help page is your starting point for immediate assistance, program enrollment, and supportive resources at R.E.A.C.H.—Real Educational Answers for Community Hope. Whether you need emergency crisis support, mental health counseling, addiction recovery placement, education services, or job training, R.E.A.C.H. provides compassionate, confidential care for individuals and families across Luzerne County.
Quick Access for Emergencies
If you are experiencing a life-threatening emergency, call 911 immediately.
- Luzerne County Crisis Line – 570-829-1341 (24/7)
- National Suicide & Crisis Lifeline – Call or Text 988 (24/7)
- SAMHSA National Helpline – 1-800-662-4357 (HELP) (24/7)
- Domestic Violence Hotline – 1-800-799-7233 (SAFE) (24/7)
Free and confidential
You do not need to be a current R.E.A.C.H. participant to use these services. For non-urgent support, start with our Getting Started guide.
How R.E.A.C.H. Can Help
R.E.A.C.H. offers integrated programs designed to meet you where you are and guide you toward stability and growth.
1. Crisis Counseling and Intervention
- Immediate emotional support for anxiety, depression, trauma, or overwhelming stress.
- Walk-in hours at [Insert Office Address] or same-day phone consultations.
- Coordination with mobile crisis teams for on-site assistance if you cannot travel.
2. Addiction Recovery Placement
- Inpatient Placement: Rapid referrals to detox and residential treatment centers.
- Outpatient Placement: Same-day appointments with outpatient therapy or MAT providers.
- Harm Reduction: Naloxone (Narcan) distribution and overdose prevention training.
3. Mental Health Services
- Individual and group counseling with licensed therapists.
- Evidence-based therapies such as CBT and trauma-informed care.
- Peer support groups led by trained individuals with lived experience.
4. Education and Job Training
- GED preparation, adult literacy classes, and English as a Second Language instruction.
- Career readiness workshops covering resume writing, interview skills, and workplace etiquette.
- Industry-specific training in healthcare, trades, technology, and hospitality.
5. Basic Needs Support
- Referrals to partner agencies for food, housing, and utility assistance.
- Seasonal clothes drives providing free clothing for families in need.
- Resource fairs where multiple community services gather in one location.
Step-by-Step: Getting Started
Contact R.E.A.C.H.
Phone: 570-730-6081 (business hours)
Email: help@letsreachtogether.org
Visit: Contact Page
Walk-ins welcome at [Insert Office Address].
Initial Conversation
A staff member will listen to your concerns, explain available services, and help you choose the right program. If you need emergency placement, staff can connect you immediately to crisis resources.
Intake Appointment
During intake, we collect basic information to understand your needs. You do not need insurance or a referral to participate in most programs.
Personalized Plan
Together we create a plan that may include counseling, education, job training, or referrals to external services.
What to Bring
- A photo ID if available.
- Any relevant documents such as school transcripts or medical information (not required for crisis services).
- A list of medications if you are seeking mental health or addiction services.
If you lack documentation, do not worry—R.E.A.C.H. will not turn anyone away for missing paperwork.
Confidentiality and Privacy
Your privacy is protected. All conversations and records are confidential in compliance with HIPAA, 42 CFR Part 2, and Pennsylvania mental health privacy regulations. Information is shared only with your written consent or when required to prevent immediate harm.
See: Privacy Policy · Terms · Non-Discrimination
Accessibility
R.E.A.C.H. strives to remove barriers for everyone seeking help.
- All facilities meet or exceed ADA standards.
- Language interpretation and translated materials are available at no cost.
- Large print, Braille, and digital formats are provided upon request.
- Transportation assistance—such as bus passes or ride-share vouchers—is available for qualifying participants.
For accessibility questions, email access@letsreachtogether.org or call 570-730-6081. See our Accessibility Statement.
When to Reach Out
You do not need to wait for a crisis to contact R.E.A.C.H. Consider reaching out if you or a loved one is experiencing:
- Persistent sadness, anxiety, or hopelessness
- Thoughts of self-harm or suicide
- Substance misuse or dependence
- Difficulty finding or keeping employment
- Lack of stable housing or basic necessities
- Barriers to education or job training
- Domestic violence or unsafe living situations
Early intervention often leads to better outcomes.
Success Stories
Real people in Luzerne County have rebuilt their lives with R.E.A.C.H.:
- Maria, a single mother, earned her GED through R.E.A.C.H. classes and now works as a certified nursing assistant.
- James entered inpatient treatment after years of opioid use and celebrated two years of sobriety with the help of R.E.A.C.H. peer mentors.
- Alyssa, struggling with depression, found hope through counseling and now mentors other young adults.
Read more on News / Blog / Updates.
Additional Community Resources
R.E.A.C.H. maintains a directory of trusted partners for services we do not provide directly:
- 211 NEPA – Call 211 for referrals to food pantries, housing aid, and emergency utilities.
- Victims Resource Center – 1-866-206-9050 for sexual assault and domestic violence support.
- Salvation Army Wilkes-Barre – Emergency shelter and meal programs.
- Luzerne County Children & Youth – 570-826-8710 for child protection services.
Our staff can make direct referrals and help with paperwork when needed. See Community Links.
Follow-Up and Ongoing Support
- Regular check-ins to monitor progress and adjust service plans.
- Opportunities to join peer groups or mentorship programs.
- Access to educational workshops and job training even after initial goals are met.
Participants are never alone once they begin working with R.E.A.C.H.
How You Can Help Others
- Share this page or hotline numbers.
- Offer to accompany someone to their first appointment if they are nervous.
- Encourage them to call 570-730-6081 or use our Contact Form.
Call to Action
Help is here. Whether you need immediate crisis support, ongoing counseling, education, or job training, R.E.A.C.H. will walk beside you every step of the way.
Call: 570-730-6081 (business hours)
Visit: Emergency Help / Crisis Resources for 24/7 hotlines
Walk In: [Insert Office Address] during operating hours
Email: help@letsreachtogether.org
Conclusion
The Get Help page is more than a list of services—it is an invitation to a safer, healthier, and more hopeful future. No matter the challenge, R.E.A.C.H. offers real answers and compassionate support for every resident of Luzerne County. Reach out today and take the first step toward recovery, education, and lasting change.