Introduction
R.E.A.C.H.—Real Educational Answers for Community Hope (“R.E.A.C.H.,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit letsreachtogether.org (the “Site”), participate in our programs, or engage with us through donations, volunteer activities, or other services.
By using the Site or providing information to R.E.A.C.H., you agree to the practices described in this policy.
Last Revised: [Insert Date]
Scope of This Policy
This policy applies to:
- Information collected through our website, email communications, online donation forms, and event registrations.
- Information gathered during in-person services, program enrollment, and volunteer applications.
- Communications by phone, text, or social media when interacting with R.E.A.C.H.
This policy does not cover third-party websites linked from our Site or data collected by partner organizations operating under their own privacy policies.
Information We Collect
R.E.A.C.H. collects only the information necessary to provide services, process donations, and improve our programs.
Personal Information
You may voluntarily provide personal information, including:
- Name, mailing address, email address, and phone number
- Date of birth or age (for program eligibility)
- Employment information (for job training or volunteer applications)
- Donation details (amount, payment method, and billing information)
- Emergency contact information (for program participants)
- Health-related details (only if relevant to program services, such as counseling or addiction treatment)
Non-Personal Information
When you use our Site, we may automatically collect:
- Browser type, operating system, and device information
- IP address and general geographic location
- Pages visited, time spent on the Site, and referring websites
- Cookies or similar tracking technologies for analytics and performance
This data is aggregated and does not identify individual users.
How We Use Your Information
R.E.A.C.H. uses collected information to:
- Provide educational, counseling, and outreach services.
- Process donations and issue tax receipts.
- Register participants for programs, events, and volunteer opportunities.
- Communicate updates, newsletters, and service reminders.
- Track program outcomes and generate anonymized impact reports.
- Improve the Site’s functionality, security, and user experience.
- Comply with legal obligations and protect against fraud.
We never sell personal information to third parties.
Legal Basis for Processing (for users in applicable jurisdictions)
If required by law, R.E.A.C.H. processes personal data based on one or more of the following:
- Your consent (e.g., when subscribing to newsletters).
- Performance of a contract (e.g., processing a donation or service request).
- Compliance with a legal obligation (e.g., reporting donations to tax authorities).
- Legitimate interests (e.g., improving programs or preventing fraud).
Sharing and Disclosure of Information
R.E.A.C.H. limits sharing of personal data to what is necessary to deliver services or comply with the law.
- Service Providers: We may share information with trusted vendors who assist with website hosting, email delivery, payment processing, or data analysis. These providers are contractually obligated to protect your information.
- Program Partners: When coordinating care or referrals (e.g., inpatient placement or job training), we share only the information required for service delivery, with your consent when necessary.
- Legal Requirements: We may disclose information to comply with subpoenas, court orders, or applicable laws, or to protect the rights and safety of participants, staff, or the public.
- Emergency Situations: If there is a risk of harm to yourself or others, we may share relevant information with appropriate authorities.
Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to enhance user experience and analyze site performance.
- Essential Cookies: Required for basic site functionality.
- Analytics Cookies: Help us understand how visitors use the Site.
- Preference Cookies: Remember your settings and preferences.
You can disable cookies through your browser settings, but some features of the Site may not function properly.
Data Security
R.E.A.C.H. implements administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, or destruction.
- Secure servers and encrypted connections (SSL/TLS) protect data transmitted online.
- Access to personal information is limited to authorized staff and volunteers who need it to perform their duties.
- Regular security audits and staff training reduce the risk of breaches.
Despite these measures, no system is completely secure. Users share information at their own risk.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
- Donor records are retained to meet tax and accounting obligations.
- Program records are maintained according to federal and state regulatory guidelines.
- Non-essential data may be anonymized or securely destroyed when no longer needed.
Your Privacy Rights
Depending on your location, you may have specific rights regarding your personal data.
- Access and Correction: Request a copy of the information we hold and correct inaccuracies.
- Deletion: Ask us to delete your personal data, subject to legal retention requirements.
- Opt-Out of Communications: Unsubscribe from newsletters or promotional emails by clicking the link in the email or contacting us directly.
- Data Portability: Request a copy of your information in a portable format where required by law.
- Withdraw Consent: Revoke previously given consent for processing your data.
To exercise these rights, contact privacy@letsreachtogether.org or call 570-730-6081.
Children’s Privacy
R.E.A.C.H. does not knowingly collect personal information from children under 13 without parental consent.
Parents or guardians who believe their child has provided information without consent should contact us to request deletion.
Third-Party Links
The Site may contain links to third-party websites.
R.E.A.C.H. is not responsible for the privacy practices or content of external sites. Users should review the privacy policies of those sites before providing personal information.
Email and SMS Communications
If you subscribe to newsletters or provide a mobile number, you may receive periodic emails or text messages about programs, events, and volunteer opportunities.
- You can unsubscribe from email communications by using the “unsubscribe” link in each message.
- To stop receiving text messages, reply “STOP” to any SMS or contact privacy@letsreachtogether.org.
International Users
Although R.E.A.C.H. primarily serves residents of the United States, personal information may be stored and processed in any country where we or our service providers operate.
By using the Site, you consent to the transfer of information to the United States and other jurisdictions that may have different data protection laws than your home country.
Program-Specific Confidentiality
Certain R.E.A.C.H. programs—such as counseling, addiction recovery, or mental health services—require heightened confidentiality under federal and state regulations (including HIPAA, 42 CFR Part 2, and Pennsylvania mental health privacy laws).
In these cases, R.E.A.C.H. complies with all applicable standards for medical privacy and will provide program-specific consent forms and privacy notices.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or applicable laws.
Revisions will be posted on this page with an updated “Last Revised” date.
Material changes may also be communicated through email or prominent website notices.
Your Choices for Protecting Privacy
You can take steps to safeguard your information:
- Limit the personal data you provide to what is necessary for services.
- Use strong, unique passwords for online accounts.
- Log out of shared devices after accessing the Site.
- Be cautious when clicking links in emails or text messages.
Contact Us
For questions, concerns, or requests regarding this Privacy Policy or our data practices, contact:
R.E.A.C.H. – Real Educational Answers for Community Hope
Privacy Officer
Phone: 570-730-6081
Email: privacy@letsreachtogether.org
Address: [Insert current Luzerne County office address]
Call to Action
Your trust is essential to our mission.
By safeguarding your information, R.E.A.C.H. ensures that you can confidently access services, make donations, and participate in programs that strengthen Luzerne County.
Please review this Privacy Policy regularly and contact us with any questions or concerns.
Conclusion
R.E.A.C.H. values the privacy of every participant, donor, volunteer, and visitor.
Through careful data practices, transparent communication, and ongoing security efforts, we protect the personal information that enables us to serve our community effectively.
Thank you for trusting R.E.A.C.H. as a partner in education, recovery, and hope.